Willow Valley Golf is committed to ensuring equal access and participation for people with disabilities. We are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We strive to meet the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibly for Ontarians with Disabilities Act, Ontario’s accessibility laws, and the Ontario Human Rights Code.
Willow Valley Golf is committed to excellence in serving all customers including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.
Feedback Process
Willow Valley Golf strives to exceed customer expectations in the provision of our services and access to our facilities. We want every customer to feel valued, respected, and appreciated. We are always looking for ways we can improve our customer experience, and welcome feedback to help us find ways in which we can do better, identify barriers, and respond to concerns.
Feedback may be provided in the following ways:
By calling us at toll free at
1-877-651-7041
Emailing us at
moya@greenhorizonssod.com
All feedback, including complaints, will be directed to Senior Management. For feedback requiring a response, customers can expect to hear back within 5-10 business days.
Willow Valley Golf ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
FEES FOR SUPPORT PERSONS STATEMENT
A fee will be charged for any support persons who accompany a person with a disability, and who utilize the services provided by Willow Valley Golf. In this case, the regular fees would apply. Support persons accompanying a person with a disability who does not utilize any of the services provided by Willow Valley Golf will not be charged a fee.
